Terms and Conditions
Please read our terms carefully
|Terms and Conditions|
Description of articles supplied
All products are made to requirements specified and described by each individual customer. Every item is supplied to a written description of the text and number lay-out that will be agreed between DLM Properties Ltd. and the customer by e-mail or in our shopping cart before an order is accepted for processing. Colours can differ slightly to that shown on the web site. Any hand painting process carried out by our sign artists is painted to compliment the text & number layout of the sign.Prices
All our prices are calculated in GBP. All prices are subject to change and subject to Postage and Packaging.Lead times & delivery
The house signs shown on our site are individually made to order at our sign studio and we aim to despatch finished signs within 14 to 21 days from order but we cannot guarantee a delivery date. The finished house sign will be sent by recorded or special delivery and will always need a signature. If no one is there to take delivery, a card will be left giving the nearest sorting office address where the parcel can be picked up. We reserve the right to request any subsequent delivery cost if the order is returned to us due to a failed delivery. Once the package has been shipped the package is in transit with the postal service networks. In the unlikely event that the package has not arrived at its destination in the expected time, we will try to trace its whereabouts, and if it is lost we will replace the goods, provided ample time has been given for the postal networks to find the package - this can take up to 4 weeks for international shipping.
All others products on our website are individually made and delivery dates will be discussed on or prior to order. We aim to despatch within 4 to 6 weeks from order but we cannot guarantee a delivery date.
Refunds and returns
You are coverd by UK distance selling legislation - If your order arrives damaged in transit, we will replace it free of charge or offer you a partial or full refund. Please contact us within seven working days of receipt of your order with details of the damage and email us an image of the damaged areas on the sign and keep ALL the original packaging.
All products are individually custom made for each customer. This means they are not covered for simple returns like other mail order goods. We are not liable to accept returns for any other reason than damaged or faulty goods.
Returns are made at the customers expense, although we may waive this responsibility in certain circumstances. If on inspection of a returned house sign it is not deemed to be damaged, we reserve the right to charge you for the house sign as they are individually made to order and cannot be re-stocked or re-sold.
Any product supplied that does not meet the agreed specification will either be replaced free of charge or be subject to a full or partial refund of the purchase price. Please inform us by e-mail within 7 days of receipt stating clearly the reasons for rejection. Faulty product complaints need to be sent to firstname.lastname@example.org. Alternatively the complaint may be sent by mail to the address shown at the top of this page. If you need to talk to us our UK telephone the number is 02392 870000 or email email@example.com . Email complaints will be acknowledged within two working days at the latest. It is not our policy to turn complaints into disputes.
Custom painted signs - Due to the nature of hand painting, we do not offer refunds if the customer simply does not like the commissioned pictorial on the sign due personal taste, we will however endeavour to alter the pictorial if the customer returns the sign to us at their expense.About our natural lead products
Lead is a natural product, and the products are hand made cast into moulds. As such will always show the mark of the craftsman's hand with laver like laminations and 'warts and all' reminder of a time long past.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site or our products or products provided by a third party. Privacy and Confidentiality The information you provide us with will not be made available to any other third party. Jurisdiction These terms are subject to the laws of England and the jurisdiction of the English Courts. Consumer rights None of the above terms and conditions affects your statutory consumer rights under UK law.